Terms of service

Welcome to The BigCig Store! The terms “we”, “us” and “our” refer to The BigCig Store. The BigCig Store operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The BigCig Store is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. For customers located in the European Union or the United Kingdom, these Terms operate in compliance with applicable consumer protection laws, including EU Directive 2011/83/EU, EU Directive 2019/771, the Italian Consumer Code (D.lgs. 206/2005), and GDPR (EU Regulation 2016/679). Where any clause conflicts with mandatory consumer rights, those rights prevail and the clause will be interpreted, to the maximum extent possible, in a way that is consistent with such rights.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. For users located in Italy and the EU, the age of majority is 18.

You may be asked to provide information such as your email address, billing, payment and shipping information. You represent that all information you provide is accurate, current and complete, and you agree to keep such information up to date.

You are solely responsible for maintaining the security and confidentiality of your account credentials and for all account activity occurring under your account, except where such activity is the result of our negligence or a security incident for which we are responsible under applicable law. You may not transfer, sell, assign, or license your account to any other person.

If you purchase using a VAT number or for professional or business purposes, you acknowledge that you may not benefit from consumer-specific protections under EU and Italian consumer law, which apply only to consumers acting for purposes outside their trade, business, craft or profession.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide an accurate and up-to-date representation of our products and Services. However, colors and visual details may vary depending on your device, display settings, and lighting conditions.

We do not warrant that the appearance or perceived quality of any products will meet subjective expectations. However, if you are a consumer located in the EU, you benefit from a statutory legal guarantee of conformity lasting 24 months under Directive (EU) 2019/771 and the Italian Consumer Code. This statutory guarantee cannot be excluded, reduced or limited by contract, and applies independently of any additional commercial warranty that we or third parties may offer.

All descriptions of products, specifications and prices are subject to change at any time without notice, to the extent permitted by law. We may discontinue products, update designs or limit quantities available for purchase, provided that this does not affect orders already accepted and confirmed.

All electrical products are CE-marked and accompanied by safety instructions, where required by EU and national law. You are responsible for reading and following all safety information and instructions supplied with the product.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase the products in your cart under these Terms. We may refuse or cancel an order only where there is a legitimate reason, such as product unavailability, errors in pricing or description, issues with payment authorization, suspicion of fraud or misuse, or where we are required to do so by law or regulatory requirements. In case a product becomes unavailable after you have placed an order, we will inform you without undue delay and refund any payment already made for the unavailable product.

Your order is not accepted until The BigCig Store confirms acceptance. We must receive and successfully process your payment before your order is accepted. Please review your order carefully before submitting, as The BigCig Store may be unable to accommodate cancellation or modification requests after an order is accepted and processing or shipment has begun. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail address, billing address, and/or phone number provided at the time the order was made. Cancellation may not always be possible once an order is accepted and prepared for shipment, without prejudice to your statutory right of withdrawal where applicable.

Your purchases are subject to our Refund Policy, which forms part of these Terms. Products purchased from our Store are intended for personal, non-commercial use only and may not be resold commercially without our prior written consent, except where applicable law permits otherwise (for instance, in the context of second-hand resale by consumers).

Consumers have a statutory right to withdraw from the purchase within 14 days from delivery, without giving any reason, as described in Section 4 and in our Refund Policy.

If a defect appears within 12 months of delivery, it is legally presumed, under EU consumer law, to have existed at the time of delivery unless proven otherwise. The 24-month legal guarantee of conformity is distinct from and in addition to any commercial warranty and cannot be excluded or limited for consumers.

SECTION 4 – PRICES AND BILLING

Prices, discounts, promotions and special offers are subject to change at any time. Prices shown at checkout are the prices in effect at the time of purchase and will be confirmed in the order confirmation, subject to any manifest and recognizable errors.

For EU customers, all prices displayed include VAT, where applicable, unless otherwise clearly stated, in accordance with Directive 2006/112/EC and applicable national VAT laws.

You agree to provide current, complete, and accurate billing information and you warrant that you are authorized to use the payment method provided. If your payment method expires or is declined, we may request an alternative valid payment method or cancel the order in accordance with applicable law.

Customers located in the European Union have a 14-day right of withdrawal, beginning the day after the goods are received, as established by Directive 2011/83/EU and the Italian Consumer Code.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement. You may send your request:

  • by email to: info@thebigcig.com
  • or by postal mail to the address listed in Section 25.

You may use the EU Standard Withdrawal Form, but it is not mandatory.

We will reimburse all payments received from you, including standard delivery costs (where applicable), within 14 days from the day we receive your withdrawal request. We will use the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise and provided that you do not incur any fees as a result of such reimbursement. We may withhold reimbursement until we receive the returned goods or until you provide proof that you have sent the goods back, whichever occurs first.

You must return the goods without undue delay, and in any event no later than 14 days from the day on which you communicate your withdrawal. You are responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, in line with what you would be allowed to do in a physical shop.

Unless otherwise specified in our Refund Policy or required by mandatory law, return shipping costs are borne by the consumer.

SECTION 5 – SHIPPING AND DELIVERY

We will arrange shipment of the products to the address you provide during checkout. Delivery times, shipping estimates and any indications displayed on the website or in communications are indicative and do not constitute a guarantee of delivery on a specific date, unless we have expressly agreed otherwise.

We are responsible for ensuring that products are handed over to the carrier in good condition and properly packaged. Under EU consumer laws, the risk of loss or damage passes to you only when you (or a person designated by you) receive the goods. Any clause transferring risk at the moment of carrier handover does not apply to EU consumers.

If your order appears to be lost, delayed beyond a reasonable time, or damaged in transit, please contact us as soon as possible so we can investigate and assist you in obtaining a replacement, refund or other appropriate remedy in accordance with applicable law and our Refund Policy.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by The BigCig Store, its affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws.

Subject to these Terms and applicable law, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. You may view, browse, and where technically necessary, temporarily store or cache content on your device solely for the purpose of using the Services in accordance with these Terms and with normal consumer expectations.

You must not, except where permitted by applicable mandatory law or by an express license from us:

  • reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services for commercial or public purposes;
  • use any trademarks, logos, product or service names, designs, or slogans of The BigCig Store in a manner that may cause confusion or suggest sponsorship or endorsement without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting any license or other rights to you under any patent, trademark, copyright, or other intellectual property of The BigCig Store, Shopify or any third party. Unauthorized use of the Services may violate intellectual property laws.

The BigCig Store’s names, logos, product and service names, designs, and slogans are trademarks of The BigCig Store or its affiliates or licensors. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Nothing in this Section limits your rights under applicable copyright exceptions or limitations (such as private copying, quotation, or parody) where such rights are granted by law.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to customer tools, plug-ins, widgets or other functionalities offered by third parties as part of the Services. These tools are operated by third-party providers over whom we do not exercise day-to-day control. We do not design or operate such tools and we do not represent that they are free from errors or interruptions.

To the extent permitted by law, and without prejudice to your mandatory consumer rights, you acknowledge that we provide access to such tools “as available” and without any commitment that they will always function without interruption or error. We will exercise reasonable care in selecting third-party tools that are commonly used in the industry, but their performance, content and security remain under the primary responsibility of the respective third-party providers.

Any use by you of the optional tools offered through the site is entirely at your own discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s). Nothing in this Section excludes or limits any liability we may have under applicable law for our own acts or omissions, including in connection with the integration of such tools into the Services.

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service and to applicable laws.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites or services provided or operated by third parties (including any embedded third-party functionality). These third-party sites and resources are provided for your convenience. We do not systematically monitor, and are not in a position to control, the content, availability, or practices of such third-party websites.

If you decide to leave the Services to access these materials or third-party sites, you do so at your own discretion. We are not responsible for the content, terms, privacy practices or security of third-party websites that we do not operate or control. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction with such third parties.

Nothing in this Section excludes or limits any liability that we may have under applicable law in relation to links or content that we knowingly provide in breach of our legal obligations. Complaints, claims, concerns, or questions regarding third-party products and services should normally be directed to the relevant third-party, without prejudice to any rights you may have against us under mandatory consumer law.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

The BigCig Store is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with The BigCig Store. By using the Services, you acknowledge and agree that Shopify is not a party to the sales contract between you and The BigCig Store and is therefore not responsible for the performance of that contract, including any injury, damage, or loss resulting from purchased products and services, except where Shopify is directly responsible under applicable law.

You understand that Shopify provides the underlying e-commerce platform and related technical infrastructure. Shopify acts as a data processor under GDPR for certain processing activities carried out on our behalf. Details on the allocation of responsibilities between The BigCig Store and Shopify are provided in our Privacy Policy.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed on Shopify’s website. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide, maintain and improve the platform and related services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you, always in compliance with applicable data protection laws.

Personal data is processed in accordance with GDPR, including requirements for transparency, purpose limitation, data minimization, security, data subject rights, and lawfulness of processing. For more information about how we, Shopify, and our partners use your personal information, including your rights to access, rectification, erasure, restriction, portability, and objection, please consult our Privacy Policy.

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, modify, publish, distribute, and display such Feedback for the purposes of operating, improving, and promoting the Services and our products, to the extent permitted by applicable law.

This license does not transfer ownership of your intellectual property rights in the Feedback, and you remain free to use the same Feedback for any purpose. Where Feedback contains personal data, such data will only be used and retained in accordance with GDPR and our Privacy Policy and may be anonymized or aggregated before reuse or publication, where appropriate.

You represent and warrant that: (i) you own or have all necessary rights to submit the Feedback; (ii) you have disclosed any compensation or incentives related to your submission where required by applicable law; and (iii) your Feedback complies with these Terms and with applicable laws.

We have no obligation to: (1) maintain your Feedback in confidence (except as required by data protection law); (2) provide compensation for your Feedback; or (3) respond to your Feedback. We may, but have no obligation to, monitor, edit, or remove Feedback that we reasonably consider unlawful, offensive, misleading, defamatory, obscene, or otherwise objectionable, or that violates any party’s rights or these Terms.

You agree that your Feedback will not infringe any third-party rights, including intellectual property, privacy, personality, or proprietary rights, and will not contain defamatory, unlawful, abusive, or harmful material, malware, or false or misleading information. You may not impersonate any person or use a false email address. You are responsible for ensuring that your Feedback is accurate and lawful. Nothing in this Section limits your rights under GDPR, including the right to request deletion of personal data contained in your Feedback, where applicable.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or, where justified, cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order), in accordance with applicable consumer protection laws.

If pricing errors or similar issues occur, remedies will follow applicable consumer protection laws. This may include, for example, cancellation of the order where the error is obvious and recognizable, or honoring the displayed price where required by law.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes and in accordance with these Terms. You may not access or use the Services, directly or indirectly:

  1. for any unlawful or malicious purpose;
  2. to violate any applicable international, federal, provincial, state or local regulations, rules, laws, or ordinances;
  3. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  4. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or otherwise harm any of our employees, partners, or any other person;
  5. to transmit false or misleading information in a way that is unlawful or harmful;
  6. to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms or applicable law;
  7. to transmit, or procure the sending of, any unauthorized advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation;
  8. to impersonate or attempt to impersonate any other person or entity; or
  9. to engage in any other conduct that, in our reasonable judgment, restricts or inhibits anyone's lawful use or enjoyment of the Services, or which may expose The BigCig Store, Shopify or users of the Services to legal liability.

In addition, you agree not to:

  1. upload or transmit viruses or any other type of malicious code that will or may be used in any way that could affect the functionality, security or operation of the Services or of any related website;
  2. reproduce, duplicate, copy, sell, resell or exploit any portion of the Services in a way that is unlawful or contrary to these Terms;
  3. collect or attempt to collect the personal information of others in violation of privacy or data protection laws;
  4. use automated means (such as bots, spiders, crawlers) to access the Services in a manner that is excessive, abusive or disruptive; or
  5. interfere with or attempt to circumvent the security features of the Services or any related website, other websites, or the Internet.

Where we reasonably believe that you have materially violated these Terms or applicable law, we may, to the extent permitted by law and having regard to the seriousness of the breach, suspend, restrict or disable your access to the Services, taking into account your interests and any statutory rights you may have. Except in cases of serious misconduct or legal obligation, we will provide notice and an opportunity to clarify or remedy the situation where reasonably possible.

SECTION 14 – TERMINATION

We may terminate or suspend your access to the Services where there is a valid reason, such as a serious or repeated breach of these Terms, fraudulent or abusive activity, non-payment of amounts due, or where required by law, court order, or regulatory authority. In deciding whether to terminate or suspend access, we will take into account the nature and seriousness of the breach, your conduct, and your legitimate interests.

Except in cases of serious breach, unlawful conduct, or where immediate action is required by law or to protect the safety or rights of others, we will provide you with reasonable notice before termination or suspension, and, where appropriate, an opportunity to remedy the breach.

Termination or suspension does not affect any statutory consumer rights you have, including rights relating to products you have already purchased. The following sections will continue to apply following any termination or suspension to the extent relevant: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

We will use reasonable skill and care in providing the Services. However, within the limits permitted by applicable law and without affecting your statutory rights as a consumer, the Services are provided on an “as available” basis and we do not guarantee that they will be uninterrupted, timely, secure, or free from errors at all times.

Nothing in this disclaimer limits or excludes consumer rights granted under mandatory EU law, including:

  • the 24-month legal guarantee of conformity for goods;
  • rights relating to defective products;
  • rights regarding service interruptions or non-performance where applicable laws require remedies.

If any part of this disclaimer contradicts mandatory EU or national consumer rights, those rights prevail and the relevant part of this Section shall be interpreted or disapplied accordingly, without affecting the validity of the remaining provisions.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are responsible for losses or damages you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill in providing the Services. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time you entered into the contract.

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • defective products under Directive 85/374/EEC and corresponding national laws;
  • intentional misconduct or gross negligence;
  • failure to supply goods that conform to the contract;
  • any other liability that cannot be excluded or limited under applicable law.

To the extent permitted by law, we will not be liable for:

  • business-related losses (such as loss of profit, loss of business, or business interruption), where you use the products or Services for commercial or professional purposes;
  • losses that were not caused by any breach on our part;
  • losses that were not reasonably foreseeable at the time the contract was concluded.

In any event, and without prejudice to your mandatory consumer rights, our aggregate liability for any claim arising out of or in connection with the Services or any products purchased through the Services, for consumers using the Services for non-business purposes, will not exceed the total amount paid by you for the specific order or product giving rise to the claim, unless applicable law provides for higher or unlimited liability in the circumstances.

Where any limitation in this Section conflicts with mandatory consumer protections, those protections prevail, and the limitation shall be interpreted or, where necessary, set aside to the extent of the conflict.

SECTION 17 – INDEMNIFICATION

You agree to be responsible, in accordance with applicable law, for any losses, damages, liabilities or claims suffered by The BigCig Store, Shopify, or our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers, to the extent that such losses are directly caused by your unlawful use of the Services, your infringement of third-party rights, or your breach of these Terms.

For business or professional customers (i.e. users purchasing with a VAT number or using the Services for business purposes), this responsibility includes a duty, where permitted by law, to indemnify and, where applicable, defend us against reasonable third-party claims arising directly from such conduct, including reasonable attorneys’ fees.

We will notify you of any claim that may give rise to obligations under this Section, provided that a failure to promptly notify you will not relieve you of your responsibilities unless you are materially prejudiced by such delay. Where you are a business customer and indemnification applies, we may reasonably require your cooperation in the defense and settlement of such claim, but we will not agree to any settlement that imposes non-monetary obligations on you without your consent (not to be unreasonably withheld).

Nothing in this Section imposes obligations on consumers that go beyond what is permitted by mandatory consumer protection laws, and this Section does not affect your statutory rights.

SECTION 18 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall, where possible, be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be modified or severed from these Terms of Service. Any such determination shall not affect the validity and enforceability of any remaining provisions, which will continue in full force and effect.

SECTION 19 – WAIVER AND ENTIRE AGREEMENT

The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision, nor shall it prevent or limit our ability to enforce such right or provision at a later time.

These Terms of Service, together with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service), without prejudice to any mandatory consumer rights.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party, but will be interpreted in accordance with applicable law, including rules on consumer contracts where relevant.

SECTION 20 – ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void, except where such transfer is permitted by mandatory law.

We may transfer, assign, or delegate these Terms and our rights and obligations, for example in connection with a merger, acquisition, corporate reorganization or sale of business, provided that such transfer does not reduce your statutory rights or guarantees as a consumer. Where such an assignment results in a material change in the party responsible for performance of the contract in relation to consumers, we will inform you in a timely manner, and you will have the right to terminate the contract if the assignment materially and negatively affects your rights or expectations under these Terms.

SECTION 21 – MINORS

Our Services are intended for users who are at least 18 years old. By using the Services, you represent and warrant that you are at least the age of majority in your country of residence. If you are under 18, you may use the Services only with the involvement and explicit consent of a parent or legal guardian, and only to the extent permitted by applicable law.

We do not knowingly collect or process personal data of minors under 18 without appropriate consent or another valid legal basis. If we become aware that personal data belonging to a minor has been collected without appropriate consent where required, we will delete it or take other measures in accordance with GDPR and applicable law.

Minors may browse the Services under appropriate supervision, but only users aged 18+ may place orders or enter into contracts through the Services.

SECTION 22 – GOVERNING LAW

To the extent permitted by law, these Terms of Service and any separate agreements whereby we provide the Services shall be governed by the laws of the jurisdiction in which The BigCig Store is headquartered (Italy), without prejudice to mandatory provisions of the law of your country of residence.

However, if you are a consumer residing in a Member State of the European Union or in the United Kingdom, this clause cannot limit your mandatory statutory rights.

In accordance with Article 66-bis of the Italian Consumer Code, EU Regulation No. 1215/2012 (Brussels I Recast), and all applicable consumer protection rules:

  • the contract will be governed by the law of your country of residence to the extent that such law provides you with more favorable mandatory consumer protections; and
  • any dispute relating to purchases may be brought before the courts of your habitual residence, and you cannot be required to bring claims before a foreign court if consumer protection laws grant you local jurisdiction.

This means that, if you are an EU consumer, you always retain the right to rely on the consumer protection laws of your own country, and you cannot be required to litigate in a foreign court or under foreign law where this would deprive you of mandatory consumer protections. These protections apply automatically and prevail over any conflicting clause in these Terms.

Online Dispute Resolution (ODR) Platform
In accordance with EU Regulation No. 524/2013, EU consumers may submit disputes related to online purchases through the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

We are not required to participate in ODR procedures, but we may do so on a case-by-case basis, without prejudice to other out-of-court or judicial remedies available to you.

SECTION 23 – HEADINGS

The headings used in this agreement are included for convenience only and will not limit, affect, or alter the interpretation of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website, where permitted by law. It is your responsibility to check our website periodically for changes.

We will notify you of any material changes to these Terms in accordance with applicable law (for example, by email or a notice on the website), and such changes will be effective on the date specified in the notice, or, if no date is specified, when they are posted. Your continued use of or access to the Services following the posting or notification of any changes to these Terms of Service constitutes acceptance of those changes, without prejudice to your rights under mandatory consumer law (including any right to terminate the contract if a change materially disadvantages you, where applicable).

SECTION 25 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@thebigcig.com.

Our contact information is posted below:

The BigCig di Baesso Diego
info@thebigcig.com
Via Caluso 9, 10017 Montanaro TO, Italy
IT13319930015

Customer Complaints

Consumers may submit complaints regarding our products or services to info@thebigcig.com. We will acknowledge receipt of the complaint within 48 hours (business days) and provide a substantive response within 14 days, or within any longer period required by law if the matter is particularly complex. This is without prejudice to your right to bring claims before competent consumer authorities or courts.